Terms and conditions

About these terms

These terms apply to coaching sessions provided by Stuart Downing, trading as Stuart Downing Life Coach, and to your use of stuartdowning.co.uk. By booking a session you agree to them. If anything here is unclear, ask before you book.

The service

I provide one-to-one life and executive coaching in person at 1 Harley Street, London, and at Quadrant Court, Edgbaston, Birmingham, and online by video call or phone. The first 30-minute call is free and carries no obligation.

Booking

A session is booked once I confirm the date and time in writing, by email or text. Before your first session, please tell me about any health condition, medication or treatment that could affect coaching, so I can judge whether coaching is the right service for you.

Coaching is not therapy or medical care

Coaching is not a substitute for medical, psychiatric or psychological assessment or treatment. I don’t diagnose conditions or advise on medication. If you have, or think you may have, a physical or mental health condition, you remain responsible for seeking and following appropriate medical advice. If you are in crisis, call 999, NHS 111 (option 2) or Samaritans on 116 123.

Coaching involves your active participation. I can’t promise any particular outcome, and decisions you make during or after coaching are your own.

Fees and payment

Current fees are shown on the fees page. The discovery session is paid in advance. Packages are paid in advance or at the start of the first session of the package, by bank transfer, PayPal, credit card or standing order, and payment plans are available by agreement. Packages are personal to you and can’t be transferred.

Cancelling or moving a session

To cancel or move a session, email me at least 48 hours before the appointment and wait for my written confirmation of the change. If you cancel with less notice, or without written confirmation, the session is charged. If I need to cancel, I will give you as much notice as I can and offer another time or a refund for that session.

Ending coaching early

You can stop coaching at any time. If you want to stop part-way through a package, tell me by email and I’ll explain the options for the remaining sessions.

If illness or another serious reason stops me providing sessions you have paid for, I will offer new dates or refund the sessions not yet delivered.

Your part in coaching

Coaching works when you take part honestly and do the agreed work between sessions. You are responsible for the decisions you make and the actions you take. If something in a session doesn’t feel right, tell me and I’ll change the approach.

Confidentiality

What you tell me in sessions is confidential. I don’t share it with your employer, family or anyone else without your permission, except where the law requires me to.

Online sessions

For online sessions you are responsible for a private space and a working connection. If a session can’t go ahead because of a technical problem on my side, I will rearrange it at no cost.

Using this website

The content of this website, including text, images and videos, is provided for general information. It is not personal advice, and you should not rely on it as a substitute for professional advice about your own situation. You may not copy or republish the content without permission.

I try to keep the website accurate and available but can’t promise it will always be free of errors or interruptions. Links to other websites are provided for convenience, and I am not responsible for their content.

Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that can’t be limited by law. Otherwise, my total liability to you in connection with coaching is limited to the fees you have paid for the sessions concerned.

Your information

I handle personal information as the privacy policy describes. It forms part of these terms.

Events outside my control

I am not responsible for a delay or failure to provide a session caused by something outside my reasonable control, such as severe weather, a transport strike, a power or internet failure, or serious illness. If that happens, I will rearrange the session as soon as I can.

Recording sessions

Neither of us records sessions, by audio or video, without the other’s written agreement. If you would like to keep notes during a session, you are welcome to.

Complaints

If you’re unhappy with any part of the service, please tell me at stuart@stuartdowning.co.uk and I will respond promptly.

Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, without affecting any rights you have as a consumer in another part of the UK. Nothing in these terms affects your statutory rights as a consumer.

Changes to these terms

I may update these terms from time to time. The version that applies to your sessions is the one in force when you book. The date at the top shows when they last changed.

Contacting me

Questions about these terms: stuart@stuartdowning.co.uk or 07825 599 340.